Shipping Policy
Effective Date: [25 June 2026]
At Shivanora, every saree is carefully selected and prepared with the same attention to detail that defines our brand. We strive to deliver your order safely, securely, and on time so your shopping experience is as elegant as the product you receive.
1. Shipping Coverage
Currently, Shivanora ships across India.
At present, we do not offer international shipping. We look forward to expanding our services in the future.
2. Order Processing
All confirmed orders are processed after successful payment verification or order confirmation (for Cash on Delivery).
- Order Processing Time: Within 2–4 business days
- Orders placed on Sundays or public holidays will be processed on the next working day.
During festive seasons, promotional events, or high-demand periods, processing times may be slightly longer. We appreciate your patience.
3. Delivery Timeline
Once dispatched, orders are generally delivered within:
5–7 business days
Delivery timelines may vary depending on:
- Customer location
- Courier network availability
- Weather conditions
- Public holidays
- Government restrictions
- Other unforeseen logistical delays
The delivery estimates provided are indicative and not guaranteed.
4. Shipping Charges
Free Shipping
We proudly offer Free Shipping on all orders across India.
There are no hidden shipping charges at checkout.
5. Courier Partners
To ensure safe and reliable delivery, Shivanora works with trusted logistics partners, including:
- Shiprocket
- Blue Dart
- Delhivery
- DTDC
- Xpressbees
- India Post (where applicable)
- Other reputed courier partners based on serviceability
The courier partner may vary depending on your delivery location.
6. Order Tracking
Once your order has been dispatched, you will receive:
- Order confirmation
- Shipment notification
- Tracking details via Email, SMS, or WhatsApp (where applicable)
You can use the tracking number to monitor your shipment until delivery.
7. Cash on Delivery (COD)
Shivanora offers Cash on Delivery (COD) for eligible serviceable locations.
Certain pincodes or high-value orders may require prepaid payment at our discretion.
We reserve the right to disable COD for specific orders based on operational or risk assessments.
8. Delivery Attempts
Our courier partners typically make multiple delivery attempts.
If delivery cannot be completed due to:
- Incorrect address
- Incorrect contact details
- Customer unavailable
- Delivery refusal
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch.
9. Address Accuracy
Customers are responsible for providing accurate:
- Name
- Mobile Number
- Complete Delivery Address
- Landmark (if applicable)
- PIN Code
Shivanora shall not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
10. Damaged Package at Delivery
If your package appears:
- Torn
- Opened
- Tampered
- Damaged
please:
- Photograph the package before opening (if possible).
- Record a complete unboxing video from the moment you open the parcel.
- Contact us within 48 hours of delivery.
This helps us investigate and resolve your concern efficiently.
11. Delayed Deliveries
While we make every effort to deliver your order promptly, delays may occasionally occur due to circumstances beyond our control.
These may include:
- Extreme weather
- Natural disasters
- Public holidays
- Government regulations
- Transport disruptions
- Courier operational delays
We appreciate your understanding in such situations.
12. Failed Deliveries
If an order is returned to us because:
- Delivery was refused
- Customer could not be contacted
- Incorrect address was provided
- Delivery attempts were unsuccessful
we will contact you to arrange re-delivery. Additional shipping charges may apply.
13. Shipping Confirmation
Once your order has been handed over to the courier partner, you will receive a dispatch confirmation containing your shipment details.
Please note that any cancellation requests received after dispatch cannot be accepted.
14. Need Assistance?
If you have any questions regarding your shipment, our customer care team is here to help.
Customer Support
Email: care@shivanora.com
Business Email: shivi@shivanora.com
Phone & WhatsApp: +91 9630892299
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM
Thank You
Thank you for choosing Shivanora.
Every order is prepared with care, and we are honoured to be a part of your special celebrations. We look forward to delivering elegance to your doorstep.