Privacy Policy

Effective Date: [Insert Effective Date]

Welcome to Shivanora (“we,” “our,” or “us”). At Shivanora, your trust is as valuable as the craftsmanship behind every saree we curate. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.shivanora.com, place an order, contact us, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Business Name: Shivanora

Business Type: Proprietorship

Registered Office:
B202, Hoshangabad Road,
Bhopal, Madhya Pradesh – 462047
India

(The registered address may be updated from time to time. The latest address published on our website shall be considered the official correspondence address.)

Customer Support Email: care@shivanora.com

Business Email: shivi@shivanora.com

Customer Support & WhatsApp: +91 9630892299

2. Information We Collect

When you interact with Shivanora, we may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address

Payment Information

Payments are processed securely through trusted payment gateways.

We do not store your complete debit card, credit card, UPI PIN, CVV, or banking passwords on our servers.

Order Information

Purchased products
Order history
Shipping details
Transaction records

Device Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies

3. How We Use Your Information

Your information helps us provide a premium shopping experience.

We use your information to:

Process your orders
Deliver products safely
Provide customer support
Send order confirmations
Send shipping updates
Respond to enquiries
Improve our website
Prevent fraud
Comply with legal obligations
Send promotional offers (only where applicable)

4. Marketing Communication

With your consent, we may send:

Email newsletters
WhatsApp updates
SMS notifications
New collection launches
Festival offers
Exclusive previews
Bridal collection announcements

You may unsubscribe from promotional communications at any time.

Transactional messages relating to your orders may still be sent.

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Improve website performance
Analyse visitor behaviour
Personalise your shopping experience
Maintain shopping cart functionality

You may disable cookies through your browser settings, although some website features may not function properly.

6. Sharing of Information

We value your privacy.

We never sell your personal information.

Your information may be shared only with trusted service providers when necessary, including:

Payment Gateway Providers
Shipping Partners
Courier Companies
Technology Service Providers
Government Authorities (where legally required)

For order fulfilment, we may share necessary shipping information with logistics partners such as Shiprocket, Blue Dart, and other authorised courier partners.

7. Payment Security

All payments are processed using secure payment infrastructure provided by trusted payment gateway partners.

Shivanora does not store sensitive payment credentials including complete card details, CVV numbers, or UPI PINs.

8. Data Security

We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, misuse, alteration, or disclosure.

While we strive to protect your data, no online platform can guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal and accounting obligations
Resolve disputes
Prevent fraudulent activity

10. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your details
Request deletion of eligible personal data
Withdraw marketing consent

To make a request, please contact us at care@shivanora.com.

11. Children’s Privacy

Our website is intended for individuals who are legally capable of entering into contracts under applicable law.

We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites.

Once you leave our website, Shivanora is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies separately.

13. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

The latest version will always be available on www.shivanora.com.

Your continued use of the website after any update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Shivanora

Customer Support Email: care@shivanora.com

Business Email: shivi@shivanora.com

Phone & WhatsApp: +91 9630892299

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM

15. Grievance Officer

In accordance with applicable Indian laws, the Grievance Officer for Shivanora is:

Name: Shivi Singhal

Designation: Proprietor & Grievance Officer

Email: shivi@shivanora.com

Phone: +91 9630892299

We aim to acknowledge customer grievances within a reasonable time and work towards a fair and timely resolution.