Cancellation Policy
Effective Date: [Insert Effective Date]
At Shivanora, we understand that plans may change. We strive to provide a smooth shopping experience while ensuring that every order is processed efficiently and with the utmost care.
Please read our Cancellation Policy carefully before placing your order.
1. Order Cancellation
Customers may request cancellation only before the order has been dispatched from our warehouse.
Once an order has been handed over to our courier partner, it enters the shipping process and can no longer be cancelled.
2. How to Cancel an Order
If you wish to cancel your order, please contact us as soon as possible through any of the following channels:
Customer Support Email
WhatsApp & Phone
+91 9630892299
Please mention:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for Cancellation
Our team will verify the order status and inform you whether the cancellation request can be processed.
3. Cancellation Approval
Cancellation requests are accepted only if the order has not yet been packed or dispatched.
Shivanora reserves the right to decline cancellation requests for orders that have already entered the shipping process.
4. Refund for Cancelled Orders
Prepaid Orders
If your cancellation request is approved before dispatch, the refund will be processed within 6–7 business days.
Refunds may be issued through:
- Original Payment Method
- Bank Transfer
- UPI
- Store Credit (where applicable)
The refund method may vary depending on the original payment mode.
Cash on Delivery (COD) Orders
If a COD order is cancelled before dispatch, no payment is required and no refund process is necessary.
5. Orders That Cannot Be Cancelled
Cancellation requests will not be accepted for:
- Orders already dispatched
- Customised products
- Custom blouse stitching orders once production has begun
- Special made-to-order products
- Pre-orders that have entered production (unless otherwise communicated)
6. Refusal of Delivery
Customers are requested not to refuse delivery of an order that has already been shipped.
If an order is refused without prior approval:
- The shipment may be returned to Shivanora.
- Any applicable shipping, return shipping, or handling charges may be deducted from the refundable amount (if applicable).
- Repeated refusal of COD orders may result in restriction or suspension of Cash on Delivery services for future purchases.
7. Fraud Prevention
To protect both our customers and our business, Shivanora reserves the right to refuse cancellation requests or future orders in cases involving suspected fraudulent activity, repeated misuse of cancellation facilities, or violation of our website policies.
8. Changes to Orders
Once an order is confirmed, changes to:
- Product
- Colour
- Design
- Quantity
- Shipping Address
may not always be possible.
If your order has not yet been processed, our team will make reasonable efforts to accommodate your request.
9. Contact Us
If you need assistance regarding order cancellation, please contact our customer care team.
Shivanora
Customer Support Email: care@shivanora.com
Business Email: shivi@shivanora.com
Phone & WhatsApp: +91 9630892299
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM
Our Commitment
At Shivanora, every order is prepared with care and attention to detail. We appreciate your understanding that once a saree has entered the fulfilment process, immediate cancellation may no longer be possible.
Our goal is to maintain a seamless experience while ensuring fairness and transparency for every customer.