Orders are usually dispatched within 2–4 working days and delivered within 5–7 working days, depending on your location. Once your order is shipped, you'll receive tracking details via Email, SMS, or WhatsApp so you can follow your shipment.

At Shivanora, we make every effort to present our sarees as accurately as possible through high-quality photography and detailed product descriptions. However, slight colour variations may occur due to different screen settings and lighting conditions. Every saree is carefully quality-checked before dispatch to ensure it meets our standards.

Yes. Eligible products can be returned or exchanged by raising a request within 48 hours of delivery.

To qualify, the saree must be:

• Unused

• Unwashed

• Unaltered

• In its original packaging

• With all original tags attached

Please note that customized products and sale items are not eligible for return.

Yes. We offer Cash on Delivery (COD) on eligible locations across India, along with secure prepaid payment options including UPI, Credit Card, Debit Card, Net Banking, Wallets, and EMI (where available).

We understand that purchasing a premium saree online is a big decision.

That's why every order is carefully inspected before dispatch, securely packaged, and backed by transparent policies. Our goal is to make your online shopping experience as trustworthy and enjoyable as shopping in a premium boutique.

If you need personalised guidance before placing your order, we're happy to assist you through WhatsApp consultation.

Absolutely.

Whether you're shopping for your wedding, bridal trousseau, engagement, reception, festive celebration, or a family function, our team can help you choose the most suitable saree based on your occasion, style preferences, and budget.

Simply contact us on WhatsApp during business hours to book your complimentary consultation.

In the rare event that you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Kindly share:

• Your Order Number

• Product photographs

• An uninterrupted unboxing video

Once verified, we'll guide you through the resolution process in accordance with our Return & Exchange Policy.

We're always happy to assist you.

WhatsApp & Phone: +91 9630892299

Customer Support: care@shivanora.com

Business Email: shivi@shivanora.com

Business Hours:

Monday – Saturday

10:00 AM – 7:00 PM

We'll do our best to respond to all queries as quickly as possible.

Yes. We offer complimentary WhatsApp video consultations by appointment so you can view selected sarees more closely, understand fabric texture, colour, drape, and styling details before making your purchase. Our goal is to help you shop with the same confidence and personal attention you'd expect in a premium boutique.

Once your returned product has been received and successfully inspected by our Quality Assurance team, your refund will be processed within 6–7 business days.

Refunds are issued through the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds can be processed via Bank Transfer, UPI, or Store Credit, based on your preference and the information provided.

Please note that while we process refunds promptly, the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

If you have any questions regarding your refund status, you can always reach out to our Customer Care team at care@shivanora.com or WhatsApp us at +91 9630892299.