Return, Exchange & Refund Policy
Effective Date: [25 JUNE 2026]
At Shivanora, every saree is carefully selected and quality-checked before it reaches you. We understand that shopping for premium occasion wear online requires trust, and we are committed to making your experience transparent, fair, and customer-friendly.
Please read our Return, Exchange & Refund Policy carefully before placing your order.
1. Our Commitment
Every Shivanora saree is inspected for quality before dispatch.
If, however, you receive a product that is damaged, defective, incorrect, or significantly different from your confirmed order, we are here to assist you.
2. Return Eligibility
We accept return requests only if all of the following conditions are met:
✓ Return request is raised within 48 hours of delivery.
✓ Product is unused.
✓ Product is unwashed.
✓ Product has not been worn.
✓ Product has not been altered.
✓ Original tags are attached.
✓ Original packaging is available.
✓ Product is returned in its original condition.
Returns requested after 48 hours of delivery may not be accepted.
3. Unboxing Video Requirement
For claims related to:
- Wrong Product
- Damaged Product
- Manufacturing Defect
- Missing Items
an uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory.
Without a valid unboxing video, we may not be able to process such claims.
4. Products Not Eligible for Return
The following products cannot be returned:
- Sale or Discounted Products
- Customized Products
- Custom Blouse Stitching Orders
- Gift Cards
- Products showing signs of use
- Products without original tags
- Products without original packaging
- Products that have been washed, ironed, perfumed, or altered
5. Exchange Policy
We offer exchanges for eligible products.
Exchange requests must be submitted within 48 hours of delivery.
Currently, exchanges are available only for the same product, subject to stock availability.
Exchange requests for a different design, colour, or collection may not be accepted.
6. Return Shipping Charges
For returns due to personal preference or exchange requests, the customer is responsible for the return shipping cost.
If the return is approved because:
- Wrong Product Delivered
- Damaged Product Delivered
- Manufacturing Defect
Shivanora will bear the return shipping charges.
7. Inspection Process
Once the returned product reaches our warehouse, our Quality Assurance team will inspect it.
Approval is subject to verification that the product meets all return eligibility conditions.
If the returned item fails inspection, it may be sent back to the customer without a refund or exchange.
8. Refund Policy
Once your return has been approved and successfully inspected, refunds will be processed within 6–7 business days.
Refunds may be issued through:
- Original Payment Method
- Bank Transfer
- UPI
- Store Credit (where applicable)
The refund method may vary depending on the original payment mode and operational requirements.
9. Cash on Delivery (COD) Orders
Refunds for Cash on Delivery orders cannot be processed in cash.
Approved refunds for COD orders will be made through:
- Bank Transfer
- UPI
- Store Credit
Customers may be required to provide valid bank account or UPI details.
10. Shipping Charges
Shipping charges, if any, are non-refundable.
Only the approved product value will be refunded.
11. Cancellation Policy
Orders may be cancelled only before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
Please refer to our Cancellation Policy for complete details.
12. Colour & Weaving Variations
Many Shivanora sarees are handcrafted or woven by skilled artisans.
Slight variations in:
- Colour
- Weave
- Texture
- Motifs
- Thread work
are natural characteristics of handcrafted products and should not be considered defects.
Similarly, slight colour differences may occur due to individual screen settings, lighting conditions, and photography.
13. How to Request a Return or Exchange
Please contact us within 48 hours of delivery.
Email: care@shivanora.com
WhatsApp: +91 9630892299
Please include:
- Order Number
- Customer Name
- Reason for Return/Exchange
- Product Images
- Unboxing Video (if applicable)
Our support team will guide you through the next steps.
14. Important Notes
Shivanora reserves the right to refuse any return or exchange request if:
- The request falls outside the return window.
- The product has been used or altered.
- Original tags or packaging are missing.
- The claim is unsupported by required evidence.
- The return does not comply with this policy.
All decisions regarding product inspection and eligibility shall be made reasonably and in accordance with this policy.
15. Contact Us
For any assistance regarding returns, exchanges, or refunds, please reach out to us.
Shivanora
Customer Support Email: care@shivanora.com
Business Email: shivi@shivanora.com
Phone & WhatsApp: +91 9630892299
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM
Our Promise
At Shivanora, we believe luxury is built on trust.
Every saree is thoughtfully curated, every order is prepared with care, and every customer is treated with respect. We are committed to making your shopping experience as graceful and memorable as the celebrations you choose us for.